Shipping Policy

We value every customer and aim to deliver your order as efficiently as possible. This Shipping Policy explains our delivery coverage, shipping fees, and how shipping works from order confirmation to delivery.

1 Delivery Coverage

We currently provide delivery services to the following countries:

  • United States
  • Canada
  • Mexico
  • Colombia

2. Free Shipping

Free shipping is available for all supported countries when the reaches $269.99 or more.

3 Shipping Fees (When Order Total Is Below $269.99)

  • United States: $21.99
  • Canada: $34.99
  • Mexico: $39.99
  • Colombia: $44.99

4) Order Confirmation

After your payment is authorized and your order is successfully placed, we will send an order confirmation email.

5 Processing & Shipment Notification

Once your order is prepared and shipped, we will send a shipment notification email. If a tracking number is available, it will be included in the email.

6) Tracking Updates

Tracking information may take time to appear or update after shipment. In many cases, tracking updates may be visible within 72 hours, but timing can vary depending on the carrier and route.

7 Address Requirements

Please ensure your shipping address is complete and accurate. If a package is delayed or returned due to an incorrect or incomplete address, you may be responsible for additional shipping costs or reshipment fees (if applicable).

If your address includes a PO Box, delivery availability depends on the carrier and service method selected. If the carrier cannot deliver to a PO Box, we may contact you to update the address or discuss options.

8 Customs, Duties, and Taxes

For shipments outside the United States, customs duties, import taxes, or local fees may be assessed by the destination country and are typically the responsibility of the recipient, unless otherwise required by law.

9) Delivery Delays

Delivery time is an estimate and may be affected by factors outside our control, including severe weather, carrier disruptions, customs clearance, peak-season volume, or other force majeure events.

10 Contact

If you have questions about shipping, tracking, or delivery, please contact us:

Address: 650 FRANKLIN ST, DENVER, CO 80218
Phone: +1(303)872-3409
Email: help@vaseglam.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UTC-06:00)
Email Response Time: Typically within 24 hours on business days (excluding weekends and public holidays).