Payment Policy

This Payment Policy explains how payments are processed on vaseglam.com. By placing an order, you authorize us and our payment processor to charge your selected payment method for the total amount of your purchase.

Accepted Payment Methods

We accept Diners Club, Discover, JCB, Maestro, Mastercard, SEPA, and Przelewy24.

Payment Processing

Payments are processed securely by Stripe. We do not store your card number, CVV, bank account details, or any complete payment credentials on our servers, and we do not store customer payment information. We only receive necessary payment results such as payment status and basic transaction references.

Authorization and Confirmation

Your payment may be subject to authorization checks by your bank or payment provider. Once payment is successfully processed, you will receive an order confirmation email with your order details. If you do not see the email, please check your spam or junk folder.

Declined or Failed Payments

If a payment is declined or fails, your order may not be confirmed. You may need to place a new order using a different payment method or try again after verifying your payment details.

  • Verify details: confirm card/account details, expiration date (if applicable), and billing information.
  • Check with your provider: your bank/payment provider may block a transaction for security reasons.
  • Try another method: use a different supported payment method if the issue persists.

3D Secure and Additional Verification

Some transactions may require additional verification (such as 3D Secure) depending on your bank or payment provider. If authentication fails or is declined, please contact your bank/payment provider for assistance.

Refunds

Approved refunds are issued back to the original payment method in accordance with our Return & Refund Policy. Once approved (and after inspection where applicable), refunds are typically processed within 7 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Contact

Address: 650 FRANKLIN ST, DENVER, CO 80218
Phone: +1(303)872-3409
Email: help@vaseglam.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UTC-06:00)
Email Response Time: Typically within 24 hours on business days (excluding weekends and public holidays).