FAQs

Where do you deliver

We currently provide delivery services to the United States, Canada, Mexico, and Colombia.

How much is shipping

If your order total is below $269.99, shipping fees are: United States $21.99, Canada $34.99, Mexico $39.99, and Colombia $44.99.

Do you offer free shipping

Yes. Free shipping is available for all supported countries when your order total reaches $269.99 or more.

When will I receive tracking information

Once your order ships, we will send a shipment notification email. If a tracking number is available, it will be included. Tracking updates may take time to appear after shipment.

My tracking has not updated yet. What should I do

Tracking can take time to update after shipment. If you still do not see updates after a reasonable period, please email us at help@vaseglam.com and we will help check the status.

What is your return window

Unless otherwise stated on the product page, eligible return requests must be submitted within 30 days after receipt. Some items may have different standards (for example, final sale or non-returnable) as shown on the product page.

Can I open the product to check it and still return it

Yes. You may open and reasonably inspect the item to check its style, appearance, and basic fit for your space, similar to an in-store inspection. However, the item must not be used beyond reasonable inspection and should be returned with the original packaging and included accessories (if any).

Who pays return shipping

Return shipping fees and methods may vary by country. If the return is due to our responsibility (for example, incorrect item, damaged on arrival, or clear quality defect), we may cover return shipping or offer an equivalent solution. If the return is customer-initiated, the customer is responsible for return shipping costs, and shipping fees already paid are generally non-refundable unless required by law.

What if my item is damaged, defective, or incorrect

Please contact us at help@vaseglam.com within 48 hours of delivery and provide clear photos. After review, we will confirm the appropriate resolution (replacement, refund, and/or return instructions).

How long do refunds take

Once approved (and after inspection where applicable), refunds are typically processed within 7 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

What payment methods do you accept

We accept Diners Club, Discover, JCB, Maestro, Mastercard, SEPA, and Przelewy24.

What if my payment is declined

If a payment is declined, you may need to place a new order after verifying your payment details. We recommend confirming billing information, checking with your bank/payment provider, and trying a different supported payment method if needed.

How can I contact you

Email: help@vaseglam.com
Phone: +1(303)872-3409
Address: 650 FRANKLIN ST, DENVER, CO 80218
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UTC-06:00)
Email Response Time: Typically within 24 hours on business days (excluding weekends and public holidays).