Return & Refund Policy

We want you to feel confident shopping on vaseglam.com. Because we sell different types of products, return eligibility and conditions may vary by item. If a product page states special terms (such as final sale or non-returnable), those terms will apply.

Return Window

Unless a product page states otherwise, eligible items may be returned or exchanged within 30 days after receipt.

Where We Accept Returns

Returns are supported for orders delivered to the following countries: United States, Canada, Mexico, and Colombia. Return shipping options and costs may vary by country.

Return Conditions

Unless otherwise stated on the product page, returned items must be in original condition. You may open and reasonably inspect the item to check its style, appearance, and basic fit for your space, similar to an in-store inspection. However, the item must not be used beyond reasonable inspection. Returns must be free from signs of wear, damage, stains, or alteration, and include the original packaging and all included accessories (if any). We kindly ask that you keep the original packaging as much as possible to help protect the item during return shipping. Items returned with signs of use beyond reasonable inspection, damage, missing parts, or improper packaging may be refused or may result in a partial refund where permitted by law.

Non-Returnable Items

Some products may be non-returnable (for example, final sale items or any item marked “non-returnable” on the product page). If an item is not eligible for return, the product page notice will control.

How to Start a Return

Before sending anything back, please email help@vaseglam.com with:

  • Your order number
  • The item name (or SKU if available)
  • The reason for the return
  • Photos (required for damaged/defective/incorrect items)

We will review your request and provide the return address and the best return method for your country. Please do not send returns to the “sender” address on the package, as it may not be the correct return address.

Return Shipping Fees and Who Pays

Return shipping fees and available return methods can differ by country (United States, Canada, Mexico, and Colombia). Responsibility depends on the return reason:

  • If we are at fault (for example: incorrect item, damaged item on arrival, or clear quality defect): we may cover return shipping or offer an equivalent solution, such as a prepaid label (when available), reimbursement of reasonable return shipping costs, a replacement, or another confirmed resolution.
  • If the return is customer-initiated (for example: change of mind, ordered the wrong item, style preference, or the item does not meet expectations): the customer is responsible for return shipping costs. Shipping fees already paid are generally non-refundable unless required by law.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at help@vaseglam.com within 48 hours of delivery and provide clear photos. After review, we will confirm the appropriate resolution (replacement, refund, and/or return instructions).

Refunds

If your return is approved, refunds are issued to the original payment method. After the returned item is received and inspected (or after approval if a return is not required), the refund is typically processed within 7 business days. The time for funds to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you request an exchange, it is subject to availability. If the requested replacement is unavailable, we may offer an alternative item or process a refund according to this policy.

Important Notes

  • Please package returns securely. We are not responsible for return packages lost or damaged in transit.
  • Keep your return shipping receipt and tracking number as proof of return.
  • We are not responsible for items accidentally included in your return package that are not from our store.

Contact

Address: 650 FRANKLIN ST, DENVER, CO 80218
Phone: +1(303)872-3409
Email: help@vaseglam.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UTC-06:00)
Email Response Time: Typically within 24 hours on business days (excluding weekends and public holidays).