Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase on vaseglam.com (the “Site”). By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page and become effective when published.

2. Service Area

Our delivery services are currently provided to customers in the United States, Canada, Mexico, and Colombia. For delivery coverage and shipping rules, please refer to our Shipping Policy.

If you access the Site from different countries or regions, privacy requirements and consumer rights may vary based on local laws.

3. Information You Provide

We may collect information you voluntarily provide, such as your name, email address, phone number, shipping/billing address, and order details when you place an order, submit a form, or contact us.

4. Information Collected Automatically

When you use the Site, we may automatically collect certain information such as IP address, browser type, device identifiers, operating system, referring pages, access times, and interactions with pages and features. This helps us operate, secure, and improve the Site.

5. Order and Customer Support Information

If you contact us or request help with an order, we may collect and use information needed to respond, troubleshoot, and provide service. If your request involves a return or refund, we may use information necessary to process it in accordance with our Return & Refund Policy.

6. Payment Processing

Payments are processed by Stripe. We do not store your card number, CVV, bank account details, or any complete payment credentials on our servers, and we do not store customer payment information. We only receive necessary payment results such as payment status and basic transaction references. For details, please review our Payment Policy.

7. How We Use Information

  • To fulfill and manage orders, shipping, and customer service requests.
  • To communicate with you about your order and support inquiries.
  • To operate, maintain, and improve the Site (including analytics and troubleshooting).
  • To protect against fraud, unauthorized activity, and security risks.
  • To comply with legal obligations and enforce our Terms of Service.

8. How We Share Information

We may share information in limited situations, including:

  • Service providers: vendors who help operate the Site and deliver services (such as hosting, email delivery, analytics, customer service tools, shipping carriers, and payment processing via Stripe).
  • Legal and safety reasons: when required by law or legal process, or to protect rights, safety, and security (including fraud prevention).
  • Business transfers: if we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

9. International Transfers

If you place an order or access the Site from Canada, Mexico, or Colombia, your information may be processed in other countries where we or our service providers operate (including the United States). We take reasonable steps to protect information during such transfers in accordance with applicable law.

10. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to help the Site function, remember preferences, enhance security, and understand how visitors use the Site.

  • Essential cookies: required for core functions like checkout, account access, and security.
  • Analytics cookies: help us understand traffic and improve performance.
  • Marketing cookies: may be used where available and permitted, depending on your settings and applicable law.

You can control cookies through your browser settings. Blocking some cookies may affect Site functionality.

11. Data Security

Brief version: We use reasonable administrative and technical safeguards to protect information, including secure transmission and access controls.

Detailed version: We use measures such as SSL/TLS encryption for data transmitted between your browser and the Site, role-based access controls, data minimization, and routine monitoring to reduce the risk of unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Stripe security: Stripe is a third-party payment processor. We do not store payment credentials on our servers. Stripe typically uses industry-standard security practices and compliance measures (such as PCI-DSS controls) to help protect payment data during processing.

12. Data Retention

We generally retain personal information for 1 year to support order fulfillment, shipping, returns/refunds, customer service, fraud prevention, and basic recordkeeping. We may retain certain information longer if required to comply with applicable laws, tax/accounting rules, or lawful requests.

13. Third-Party Links

The Site may include links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their policies before providing information.

14. Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

15. Contact

If you have questions about this Privacy Policy or how we handle information, please contact us:

Address: 650 FRANKLIN ST, DENVER, CO 80218
Phone: +1(303)872-3409
Email: help@vaseglam.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UTC-06:00)
Email Response Time: Typically within 24 hours on business days (excluding weekends and public holidays).